Privacy Policy

At Fairplay, we are committed to protecting your personal information and maintaining your privacy while you use our website, mobile platform, and related services.

This Privacy Policy explains:

  • what information we collect,
  • how we use it,
  • how we protect it,
  • and your rights regarding your personal data.

By accessing or using Fairplay, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you use our website, register an account, interact with our platform, or contact support.

Personal Information may include:

  • Full name
  • Date of birth
  • Email address
  • Phone number
  • Residential address
  • Payment-related details
  • Transaction history
  • Account verification documents
  • Communication records with support

Technical / Usage Information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language settings
  • Login timestamps
  • Website pages visited
  • Referral source
  • Crash or error logs

This information helps us improve platform performance, account security, and user experience.

2. How We Collect Information

We may collect your information in the following ways:

Directly from You

When you:

  • create an account,
  • fill out forms,
  • contact support,
  • upload verification documents,
  • or interact with Fairplay services.

Automatically

Certain technical data may be collected automatically through:

  • cookies,
  • browser tools,
  • server logs,
  • and analytics technologies.

From Third Parties

We may also receive limited information from:

  • payment service providers,
  • identity verification partners,
  • fraud prevention services,
  • technical support vendors,
  • or marketing and affiliate sources where legally permitted.

3. How We Use Your Information

We use collected information to operate, maintain, improve, and secure our services.

Your data may be used for:

  • Creating and managing your account
  • Verifying your identity
  • Processing deposits and withdrawals
  • Providing customer support
  • Sending account or security notifications
  • Improving website and app performance
  • Detecting suspicious, fraudulent, or abusive activity
  • Enforcing our Terms & Conditions
  • Sending promotional or service-related communications (where permitted)

We may also use platform data to understand user behavior and improve our services, navigation, and performance.

4. Marketing and Promotional Communication

From time to time, Fairplay may send updates related to:

  • account activity,
  • service announcements,
  • platform features,
  • offers,
  • or promotional campaigns.

You can choose to stop receiving promotional communication at any time by:

  • updating your account preferences,
  • clicking unsubscribe links,
  • or contacting customer support.

Please note that service-related emails or security notices may still be sent when necessary.

5. Sharing of Information

We do not sell your personal information. However, we may share certain data when required for legitimate business or legal purposes.

We may share data with:

  • payment processors
  • identity verification providers
  • customer support providers
  • fraud prevention and compliance partners
  • hosting and technical service providers
  • business partners where necessary for service delivery

All such sharing is done only where reasonably required and subject to appropriate protections.

6. Legal and Compliance Disclosures

We may disclose your information where necessary to:

  • comply with legal obligations,
  • respond to lawful requests,
  • protect our rights and business interests,
  • prevent fraud, abuse, or payment misuse,
  • investigate suspicious activity,
  • or protect the safety of users and the public.

If we suspect fraudulent activity, prohibited transactions, account misuse, payment fraud, or security abuse, we may share relevant information with appropriate service providers, payment institutions, or authorities where legally required.

7. Account Verification and Security Review

Fairplay may conduct account or security reviews at any time to validate user information and protect the platform from fraud or misuse.

This may include requests for:

  • identity verification,
  • proof of address,
  • transaction verification,
  • or other supporting documentation.

These checks help us maintain account safety, user protection, and platform integrity.

8. Payment Processing

To use certain platform features, users may need to make financial transactions through third-party payment systems.

By using Fairplay, you understand and agree that relevant payment information may be processed by authorized payment providers for the purpose of:

  • deposits,
  • withdrawals,
  • transaction review,
  • and payment verification.

We take reasonable steps to ensure that our payment-related service providers maintain appropriate security standards.

9. Data Security

We understand the importance of protecting your information.

Fairplay uses reasonable technical and organizational safeguards to help protect user data, including:

  • secure systems,
  • restricted access,
  • encrypted storage where appropriate,
  • protected databases,
  • and monitored infrastructure.

While we take security seriously, no online platform can guarantee absolute protection. Users are encouraged to keep their login details confidential and use strong passwords.

10. Cookies and Tracking Technologies

Fairplay may use cookies and similar technologies to improve user experience and website performance.

Cookies may be used to:

  • remember user preferences,
  • keep users logged in,
  • improve navigation,
  • analyze traffic,
  • and personalize content.

Types of cookies we may use:

  • Essential Cookies – required for core website functions
  • Session Cookies – active only during a browser session
  • Persistent Cookies – remain for a set period
  • Analytics Cookies – help us understand user behavior

Users can manage cookie settings through their browser preferences. Please note that disabling cookies may affect certain website functions.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or external pages.

Please note:

  • these sites operate independently,
  • they are not controlled by Fairplay,
  • and they may have their own privacy practices.

We are not responsible for the privacy, content, or functionality of third-party websites accessed through external links.

12. Protection of Minors

Fairplay is intended only for users who are 18 years of age or older, or the legal age required in their jurisdiction.

We do not knowingly collect personal information from minors.

If we become aware that a person below the legal age has attempted to register or submit personal information, we may:

  • suspend or restrict the account,
  • reject submitted information,
  • and remove such data where appropriate.

13. International Data Transfers

Because Fairplay may use international infrastructure, service providers, or support systems, your information may be stored or processed in locations outside your country of residence.

By using our platform, you understand and agree that your data may be transferred internationally where necessary for service delivery, security, or compliance purposes.

We take reasonable steps to ensure such data is handled with appropriate safeguards.

14. Access, Correction, and User Rights

You may contact us if you want to:

  • review your personal information,
  • update inaccurate information,
  • correct account details,
  • opt out of certain marketing communications,
  • or raise a privacy-related concern.

Where legally and technically possible, we will make reasonable efforts to respond to valid requests.

Please note that in some cases, we may retain certain records where required for:

  • legal obligations,
  • fraud prevention,
  • security reviews,
  • or operational compliance.

15. Data Retention

We may retain your information for as long as reasonably necessary to:

  • provide services,
  • comply with legal obligations,
  • resolve disputes,
  • enforce platform rules,
  • and maintain fraud prevention records.

When information is no longer needed, we may securely delete, anonymize, or archive it as appropriate.

16. Changes to This Privacy Policy

Fairplay may update this Privacy Policy from time to time to reflect:

  • changes in services,
  • legal requirements,
  • security practices,
  • or operational updates.

Any revised version will be posted on this page with updated content where necessary.

We encourage users to review this Privacy Policy regularly to stay informed.

17. Your Consent

By accessing or using Fairplay, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Your continued use of the platform after any updates to this Privacy Policy will be treated as acceptance of the revised terms.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the official support or contact channels available on the Fairplay platform.